Solendro is using cookies. When visiting our website, you accept their use.

Online store for branded men's underwear

Personal data

When visiting Solendro.co.uk, you accept the automatic collection, treatment and usage of your personal data for the following purposes:

1) Responsibility for the treatment of personal data
Only the company Solendro SAS, head office in 10 rue de Louvois, 75002 Paris, registered in the Trade and Holding Register in Paris with the number 538 919 937, is responsible for treatment of data forwarded to Solendro.

2) Contacting the responsible for the treatment of personal data
You can demand information and exercise of your privacy and the use your personal data by sending an e-mail to Solendro at mary@solendro.co.uk.

3) Collection of customer data by Solendro
The collected customer data help us improve and personalize your buying experience. We use this information to treat your order, deliver the products, proceed to the payment and contact you regarding your order, products, services and promotions in order to update our files and your accounts, to re-order products, or offer you products which could be of interest for you.

We collect 2 types of data as soon as you come to Solendro.co.uk:
- Automatic collection of data via “Cookies”;
- Collection of voluntarily communicated data by contact form, e-mail, telephone and other means.

4) Automatic collection of data via “Cookies”
Certain functionalities on the website draw upon third party services. Those functionalities use Cookies in order to track your usage of the website.
You receive a notification in your browser informing you about the collection of your data: “Solendro is using cookies. When visiting our website, you accept their use. Learn more.”

Third party services using Cookies as followed:
- Google Analytics
- Google AdWords
- Bing Ads
- Facebook
- Criteo: https://www.criteo.com/privacy/
- LeadsMonitor
- Nosto

5) Voluntarily communicated data
We collect and save all data communicated voluntarily in our system and use them in particular to prepare your order, proceed to your demands, personalize your future purchases, improve our selection, and contact you.

5.a) The e-mail address
The e-mail address is necessary in order to create an account on the Solendro website. Afterwards it serves as your login.
You can change your e-mail address at any time by logging in to your account:
My account space > Account information
The e-mail address also serves for us to contact you:

5.a.i) For information regarding the preparation of you order
5.a.ii) In order to let you have suggestions and recommendations based on your previous orders (follow-up e-mails)
5.a.iii) In order to let you have suggestions and recommendations based on actualities from Solendro (newsletters)
You can unsubscribe from those kinds of e-mails here: https://solendro.us8.list-manage.com/unsubscribe?u=32becad82ecf80e1f6b22d9a3&id=67ebd66776

5.b) The password
The password is necessary in order to create an account on the Solendro website, and it ensures secure access to it.
You can change your password at any time by logging in to your account:
My account space > Account information

5.c) The name and surname
The name and surname are necessary to treat the delivery of your order.
You can correct your name and surname at any time by logging in to your account: My account space > Account information

5.d) The date of birth
The date of birth allows us to send you special promotions on your birthday. It is no mandatory data.

5.e) The sex
The sex enables us to generate statistics in order to improve our website. It is no mandatory data.
You can correct your sex at any time by logging in to your account: My account space > Account information

5.f) The address
The address is necessary for the expedition of the invoice to the billing address and the delivery of your order to the shipping address.
You can correct your address at any time, add or remove addresses by logging in to your account: My account space > Address Book

5.g) The telephone number
The telephone number allows us to contact you in case of problem regarding your order. It can also serve for us to inform you about important events on Solendro.co.uk.
You can correct your telephone number at any time, add or remove numbers by logging in to your account: My account space > Address Book

6) Forwarding your personal data to third parties

6.a) Name, surname and address
In order to deliver your order, we forward your name, surname and address to our delivering company. Those data are exclusively used for the expedition of your parcel.

6.b) E-mail address
In order to send you e-mails, we forward your e-mail address to our provider. Your e-mail address is exclusively used for the expedition of e-mails by Solendro.

6.c) Telephone number
In order to send you SMS, we forward your telephone number to our provider. You telephone number is exclusively used for the expedition of SMS by Solendro.

6.d) bank details
In order to prepare your order, we forward your band details to our bank. The bank details will never be recorded.